FAQs

FAQs

Find answers to all your most frequently asked questions about HUBFX Multicurrency Account.

If you don’t see what you’re looking for and have questions about your existing HUBFX Account, just contact us here.

✅Using your IBAN and HUBFX Account

Currently the multi-currency accounts can only be used to send or receive payments, trade FX spot and trade FX forward, and bulk pay payments. We are developing the card functions however we want to make sure we provide quality FX and international payments first. You can use your high street bank card for using the currency balances you have that issued by the bank. When you are abroad using the balances, if you have any, make sure you always select “use local currency” to avoid the fees charged by the merchant’s POS providers.

No. There’s no guarantee your transfer will be directed to us if you’re using an online IBAN generator, it’s very risky and we wouldn’t recommend using this method under any circumstances.

Please login to your account and use the IBAN associated with your Currency Accounts.

Share the IBAN and BIC associated with your each currency account with the person who wants to pay you. You’ll receive unique IBAN and BIC pairs for each currency account you have with HUBFX once you are registered.

You can find these details in-app by tapping/choosing the Currency, for example, Euro, then choose “Add EUR“, (then “Manual Bank Transfer” for GBP).

You will see:

Forward Trade is a trade you book today to pay 5% of the Selling Currency to lock the Buying Currency at today’s rate.

Why would one book a forward trade? / lock a rate?

1. When you have a set budget rate for Calcuating your Selling Currency/Buying Currency rate;

2. When you know a set amount of Money (Buying Currency) in the future date you need (to pay);

3. When you have a monthly or quarterly or yearly financial plan where you have set a reference FX rate that you want to lock in.

Step by Step Instruction:

(1) Under “Convert”, after you have selected the Selling Currency and the Buying Currency, Sell Amount or Buy Amount, click “Select a Date“:

(2) Unlike Booking a Normal Trade, you don’t make changes to the calendar, instead, you choose a Future Date on the calendar:

(3) You will then be quoted the Future Date Rate and the Deposit you need to pay Today. What you need to pay on Future Date the is the Selling Amount (95%) – Deposit (5%).

Contact us here, and we will close the account on your behalf.

Tap/Click “Convert” in your Webapp, and select the currency you’d like to buy and the currency you’d like to sell. You’ll see the rate before you confirm the transaction, tap/click “I am happy with this quote”, and choose “Convert“. Your balances will be updated.

Just as you’d make any other payment through a Banking App: Tap/Click “Pay” and select which currency you’d like to send money from and enter the amount. You can then add a new recipient and their account details before going ahead to confirm payment.

On our website, there’s a full list of countries you can send money to and/or receive money from: Payment Guides.

There are two ways you can do this: you can either “convert” GBP from an existing GBP account to another currency account, or you can send a payment to one of your IBANs (e.g. send a EUR payment to your GB IBAN to credit your Euro Account).

Payments in EUR (via SEPA) take 1 to 2 working days to arrive. All other international payments (via SWIFT) take 2 to 3 working days.

The payment will be converted into GBP automatically, and deposited into your HUBFX GBP account. All foreign exchange conversions will be executed at our usual FX rate. If you receive a payment from a region or in a currency that’s not currently supported, it will be returned to the sender’s account.

 

The receiving bank may convert your payment into the new currency before the funds are deposited into the recipient’s account. Unfortunately, we have neither visibility nor control over any charges applied by third parties. However, the recipient can confirm with their bank what fees and conversion rates will be charged.

Contact us here as soon as you can. Our team will work with all the necessary service providers to locate the payment, but unfortunately we can’t guarantee that an incorrect payment will be recovered.

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Business Office at 7 Bell Yard, London, WC2A 2JR, United Kingdom

HUBFX Asia  Business Office at
100 Peck Seah St, 079333, Singapore

ALL RIGHTS RESERVED © 2024 HUBFX
Business Office at 7 Bell Yard, London, WC2A 2JR, United Kingdom

HUBFX Asia  Business Office at
100 Peck Seah St, 079333, Singapore

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For clients based in the European Economic Area, payment services for HUBFX are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 – 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).  For clients based in the United States, payment services for HUBFX are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorised in 39 states to transmit money (MSB Registration Number: 31000206794359). Registered Office: 104 5th Avenue, 20th Floor, New York , NY 10011. For clients based in the United Kingdom and rest of the world, payment services for HUBFX are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).

Payment services for HUBFX UK and US are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199) and The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorized in 39 states to transmit money (MSB Registration Number: 31000160311064). Registered Office: 104 5th Avenue, 20th Floor, New York , NY 10011 

 

Payment services for HUBFX are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199) and The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorized in 39 states to transmit money (MSB Registration Number: 31000160311064). Registered Office: 104 5th Avenue, 20th Floor, New York , NY 10011 and CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 – 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of a electronic-money institution (Relation Number: R142701)

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